1. When will my order be processed?
All orders placed Monday-Friday after 12pm ET will ship out next business day. Orders placed on weekends and holidays will be processed and shipped the following business day. “Business Day” refers to Monday-Friday.
2. Do you ship to APO, FPO, DPO or P.O. Boxes?
No, we do not ship to P.O., APO, FPO, or DPO Boxes.
3. I didn’t receive an order confirmation email. What should I do?
Please double check your junk or spam folder first. If you did not receive an email for your order, please call us at 1.888.246.0005 Monday-Friday 9am-5pm est. or email us at firstname.lastname@example.org
4. I just placed an order. Will I be able to track my order?
Please use the tracking number provided in your shipping confirmation email. You will be able to review and track delivery on your orders.
5. Do you ship internationally?
At this time we do not ship outside of the U.S.
6. Can I place my order over the phone?
Yes, please call customer service at 1.888.246.0250.
7. What is your shipping policy?
- All orders placed on weekends and holidays will ship the next business day.
- Business day refers to Monday-Friday.
- If placing an Express 2Day order after 12pm it will not be processed until the following business day. Please allow one additional day for processing. Orders will ship the following business day after processing.
- Standard service is provided via FedEx Home Delivery
- Delivery can be expected within 2-8 business days.
- At this time we do not ship outside of the U.S.
- We do not deliver to any P.O. boxes, APO, FPO, or DPO.
Express 2Day Shipping
- Two Day Express service can be expected in 2 business days for the contiguous U.S and 3 business days for Alaska and Hawaii.
- Express Two Day service is not available for P.O. Boxes, APO, FPO and DPO destinations.
- Any Two Day Express order placed after 12pm will not be processed until the following business day. Please allow one additional day for processing. Orders will ship the following business day after processing.
8. What is your cancellation policy?
If you place an order and would like to cancel, please call customer service. Once an order has been processed, we are no longer able to cancel.
9. What is your return policy?
Returns with a receipt will be accepted within 30 days of the date of purchase. Merchandise must be unworn with all tags attached for a full refund. Defective merchandise may be returned at any time. Refunds will be made in the form of the original payment. Returns without a receipt will be eligible for a merchandise credit at the item’s lowest selling price. Items noted as "final sale" or "clearance" may not be returned. Customers are responsible for the return postage. Place merchandise in the original packaging or similar packaging with the packing slip included and ship to the below address. We do not accept returns on fragrances. We do not offer exchanges at this time.
Returns should be sent to the following address:
Attn: Ruby Rd Web Returns
118 Seaview Drive
Secaucus, NJ 07094
10. How long does it take to receive refund for returned item(s)?
Once a return has been processed by the warehouse, a refund will be issued within 1week.
11. Do you accept returns for store bought items?
No, we only accept returns for items purchased on RubyRd.com
12. What are Ruby Rd’s online payment options?
We accept all major credit cards: Discover, American Express, Visa and Master Card.
13. I am not sure what size I wear. Is there a size chart available to help me?
Yes, there is a size chart link that is featured on every product page. https://www.rubyrd.com/pages/fit-guide
14. Do you have a catalog?
At this time, we do not have a catalog.
15. Do I have to provide my email address if I want to browse the website?
You do not need to provide an email address if you want to browse products on the rubyrd.com website. We will ask you for an email address when you make a purchase online so that we are able to send you an order confirmation and shipping confirmation email.
16. How do I sign up for promotional email?
There is a box that will appear when you go to the website to sign up for promotional emails. There is also an option on the bottom right hand side of the website that allows you to sign up for promotional emails with us. By signing up for promotional emails you will receive a one time 20% off coupon code to use through email.
17. If I cannot find an item. How can I search for it?
You can enter the style number into the search box on the upper left hand side of the website. You can also call customer service at 1.888.246.0250 for assistance.
18. What stores are you located in?
Please call customer service at 1.888.246.0250 for more information.
19. Do you provide additional jewels/buttons/embellishments?
Unfortunately, we do not have extra jewels/buttons/embellishments to send to customers.
20. Can I purchase a gift card online?
At this time, we currently do not offer gift cards.
21. Do you offer price adjustments?
Price adjustments are not eligible on special limited time promotions which may include a percentage off (ex. +15% off), a dollar off discount (ex. $29 now $19), or a multiple item offer (ex. 3 for $20). We offer a one-time price adjustment on the first markdown of our full price merchandise within 7 days of the original order date.